All Systems Operational

About This Site

TrueContext publishes up-to-date information on service availability on this site. Visit any time to get current status information, or tap "Subscribe to Updates" to setup automatic notifications of issues by email, SMS, or RSS feed. If you are experiencing an availability or performance issue that is not described below, please inform us at support@truecontext.com or https://support.truecontext.com.

Uptime over the past 90 days. View historical uptime.
Admin Console ? Operational
90 days ago
99.97 % uptime
Today
Form Builder ? Operational
90 days ago
99.99 % uptime
Today
Mobile App Communications ? Operational
90 days ago
99.99 % uptime
Today
Submission Processing ? Operational
90 days ago
99.97 % uptime
Today
Document Generation ? Operational
90 days ago
99.99 % uptime
Today
Scheduled Jobs ? Operational
90 days ago
99.97 % uptime
Today
Customer Feedback Forms ? Operational
90 days ago
99.99 % uptime
Today
Advanced Analytics ? Operational
90 days ago
99.99 % uptime
Today
Public REST API ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023

No incidents reported.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023
Email deliverability Issues for some customers
Resolved - Email Destination deliverability is completely operational again. Re-tries will continue automatically over time. If you would like the retry to happen sooner, please manually re-execute any failed email destinations.
Dec 5, 16:37 EST
Identified - Some customers are experiencing email destination failures. We have identified the issue and a fix is currently being rolled out. We should see recovery within 15 minutes and complete recovery within 1 hour. We will update with more information as we monitor the fix.

All destinations will re-run automatically as the system recovers.
Dec 5, 14:30 EST
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Dec 2, 21:28 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 21:00 EST
Scheduled - We are performing backend maintenance in order to improve our services. Users will be able to fill out and submit forms on their device, but destinations involving documents will fail for short periods until after the maintenance window is complete. These destinations will automatically retry, no action will be required by you.

Please Feel free to contact us at support@truecontext.com if you have any questions or concerns.
Nov 22, 09:28 EST
Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

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