All Systems Operational

About This Site

TrueContext publishes up-to-date information on service availability on this site. Visit any time to get current status information, or tap "Subscribe to Updates" to setup automatic notifications of issues by email, SMS, or RSS feed. If you are experiencing an availability or performance issue that is not described below, please inform us at support@truecontext.com or https://support.truecontext.com.

Uptime over the past 90 days. View historical uptime.
Admin Console Operational
90 days ago
100.0 % uptime
Today
Form Builder Operational
90 days ago
100.0 % uptime
Today
Mobile App Communications Operational
90 days ago
100.0 % uptime
Today
Submission Processing Operational
90 days ago
100.0 % uptime
Today
Document Generation Operational
90 days ago
100.0 % uptime
Today
Scheduled Jobs Operational
90 days ago
100.0 % uptime
Today
Customer Feedback Forms Operational
90 days ago
100.0 % uptime
Today
Advanced Analytics Operational
90 days ago
100.0 % uptime
Today
Public REST API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 EDT
Scheduled - We will be using this time to perform maintenance activities on our databases. The TrueContext web portal may be inaccessible for periods during the maintenance window. However, users can still complete forms in the Mobile App. Form submissions will remain in the users Sent box, ready to be synced when the service is back up and running.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://support.truecontext.com.

Thank you,
The ProntoForms Operations Team
Apr 24, 14:42 EDT
TrueContext Salesforce Integration Disruption
Resolved - Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.
May 8, 15:01 EDT
Identified - We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.
May 8, 09:09 EDT
Investigating - We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.
May 8, 08:48 EDT
May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Document generation failures
Resolved - This incident has been resolved.
Apr 30, 14:33 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 14:17 EDT
Investigating - We are experiencing an elevated level of errors generating documents, and are looking into the issue.
Apr 30, 09:11 EDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage