Support Portal Authentication Issues

Incident Report for TrueContext

Resolved

This incident is now resolved.

Posted Sep 20, 2023 - 15:32 EDT

Monitoring

We should be fully operational again. We will continue to monitor the situation for 15 minutes before marking the incident resolved. We apologize for the disruption and thank you for your patience.

Posted Sep 20, 2023 - 15:18 EDT

Update

We are seeing some successful logins to the ProntoForms Support Portal now. We will update again once we are completely operational again.

Posted Sep 20, 2023 - 15:06 EDT

Identified

There is an ongoing issue that is preventing users from logging into the ProntoForms Support Portal (support.prontoforms.com). A fix is underway and the ETA for resolution is 3:30pm EDT.

Posted Sep 20, 2023 - 14:48 EDT

This incident affected: Admin Console.