Processing Delays

Incident Report for TrueContext

Resolved

This incident has been resolved.

Posted Apr 08, 2024 - 20:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 08, 2024 - 20:00 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 08, 2024 - 19:33 EDT

Update

We are continuing to work on a resolution for processing delays. Thank you for your patience.

Posted Apr 08, 2024 - 17:15 EDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 08, 2024 - 14:30 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 08, 2024 - 13:52 EDT

Investigating

We have identified delays in data source fetches, destination processing, and scheduled jobs and are actively investigating. Messages are currently queued and will process once we resolve the issue.

Posted Apr 08, 2024 - 13:35 EDT

This incident affected: Submission Processing, Scheduled Jobs, and Advanced Analytics.