Customer Feedback Form submission errors

Incident Report for TrueContext

Resolved

This incident has been resolved.

Posted Jun 13, 2023 - 18:12 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 13, 2023 - 18:12 EDT

Monitoring

AWS are reporting services are now recovered and we are monitoring the results.

Posted Jun 13, 2023 - 17:06 EDT

Identified

We are impacted by an outage in a downstream service within AWS and we are actively monitoring any updates with them.

Posted Jun 13, 2023 - 15:39 EDT

Investigating

We are currently experiencing a service disruption around submissions of Customer Feedback Forms. Our engineering team is working to identify the root cause and implement a solution.

Posted Jun 13, 2023 - 15:32 EDT

This incident affected: Customer Feedback Forms.