Document generation failures

Incident Report for TrueContext

Resolved

We have implemented a fix and services are fully operational.

We apologize for the inconvenience this may have caused.

Posted Sep 17, 2024 - 16:48 EDT

Update

We have identified the root cause and are in the process of recovery. Some rendering is working again and we will update again when we are fully operational.

Posted Sep 17, 2024 - 16:30 EDT

Identified

We are experiencing an elevated level of errors generating documents. Our team is actively investigating the issue and working to restore services as quickly as possible.

Posted Sep 17, 2024 - 16:04 EDT

This incident affected: Document Generation.