ProntoForms Service Disruption

Incident Report for TrueContext

Resolved

The incident has been resolved and all services are operational.

Posted Nov 06, 2023 - 11:51 EST

Monitoring

We have discovered the root cause and implemented a fix. We believe we are operational across all systems. We will actively monitor and update again in 5 minutes.

Posted Nov 06, 2023 - 11:44 EST

Investigating

We are currently experiencing a service disruption. Our engineering team is working to identify the root cause and implement a solution.

Posted Nov 06, 2023 - 11:38 EST

This incident affected: Admin Console, Form Builder, Mobile App Communications, Submission Processing, Document Generation, Scheduled Jobs, Customer Feedback Forms, Advanced Analytics, and Public REST API.