TrueContext Salesforce Integration Disruption

Incident Report for TrueContext

Resolved

Salesforce connectivity has been restored. Customers with broken Salesforce Connections are required to reconnect their Connection, after which functionality will return. If you are still experiencing issues after reconnecting, please contact support.

Posted May 08, 2026 - 15:01 EDT

Identified

We've had success restoring Salesforce connectivity by editing Salesforce Connections and reconnecting them. If you are still experiencing issues after reconnecting, please contact support.

Posted May 08, 2026 - 09:09 EDT

Investigating

We are currently experiencing elevated error rates with Salesforce integrations. Our engineering team is working to identify the root cause and implement a solution.

Posted May 08, 2026 - 08:48 EDT

This incident affected: Submission Processing and Scheduled Jobs.